Artificial Intelligence | News | Insights | AiThority
[bsfp-cryptocurrency style=”widget-18″ align=”marquee” columns=”6″ coins=”selected” coins-count=”6″ coins-selected=”BTC,ETH,XRP,LTC,EOS,ADA,XLM,NEO,LTC,EOS,XEM,DASH,USDT,BNB,QTUM,XVG,ONT,ZEC,STEEM” currency=”USD” title=”Cryptocurrency Widget” show_title=”0″ icon=”” scheme=”light” bs-show-desktop=”1″ bs-show-tablet=”1″ bs-show-phone=”1″ custom-css-class=”” custom-id=”” css=”.vc_custom_1523079266073{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]

IMS Announces New Industry Partnership with Conversational AI Platform Provider, SmarTek21

IMS (Insurance & Mobility Solutions), a subsidiary of Trak Global Group (TGG) and one of the world’s top three providers of connected car data solutions to insurers, mobility operators and governments, is pleased to announce a new partnership with SmarTek21®, an industry leader in accelerating digital evolution and transformation for companies.

IMS chose to partner with SmarTek21 to integrate its SmartBotHub Conversational AI platform within Carrot, the UK direct-to-consumer digital insurance business owned by IMS parent company, TGG. In addition to adding self-service support to Carrot’s end-to-end digital customer experience, it also allows the chatbot technology to be tested live in market before IMS makes it available to insurers as a module within the Carrot UBI platform, launched earlier this year.

Recommended AI News: Levolution’s Levl Token Is Set to Go Live on One of Blockchain’s Most Established Exchanges Hitbtc

To further streamline the digital customer experience offered to its UK customers, Carrot has been increasing the provision of alternatives to voice-driven communications over the course of 2019. With this implementation, SmartBotHub was layered over Carrot’s existing webchat platform to ensure that 100% of all chats could be initially handled by a bot. However, early results from this deployment indicate that not just initial interactions are being handled by bots, as to date approximately 40 percent of customer query chats are managed by the bot from start to finish and the average chat time has decreased by approximately 2.5 minutes per chat, offering significant productivity gains and boosting customer satisfaction.

Roll-out of the SmartBotHub platform has proved to be incredibly timely, as many critical front line workers insured by Carrot in the UK who needed to make COVID-19 related changes to their coverage (such as increased mileage allowance or addition of business use) were able to do so on a self-serve basis, quickly and conveniently.

Related Posts
1 of 26,622

“We believe that delivering a high quality, end-to-end digital customer experience is a critical success factor for any connected auto insurance proposition”, said Andrew Brown-Allan, Chief Marketing Officer at TGG. “The integration of SmarTek21 as a digital delivery partner within the Carrot modular UBI platform is already returning significant benefits for our direct-to-consumer business in the UK. It’s a great example of why Carrot is the perfect sandbox for experimentation around new technologies and methods of engagement – uniquely, we can identify what works, refine it, and then make it available to IMS’ existing customers and all other insurers to apply to their own programs, on a tried-and-tested basis.”

Recommended AI News: Visbit Launches Visbit Lite and DeepSmooth to Unlock 60FPS Experience for High-Resolution VR Videos

SmarTek21’s SmartBotHub has been recognized by Gartner for the second year in a row as one of the industry’s leading Conversational AI platforms. With the ability to be deployed on-premise or in the cloud, SmartBotHub helps customize and personalize customer experiences by bringing an even richer set of features for creating best-in-class digital conversation experiences and delivering value to market. SmarTek21’s conversational AI technology specializes in increasing efficacy and triaging of customer requests and reducing support costs with intuitive self-service tools. By increasing the availability of service options to 24x7x365, increases in both customer retention and customer satisfaction are being realized.

“We are seeing the onset of a technological revolution within the insurance sector, primed by conversational AI and other advances such as robotic process automation,” said Jon Kirk, SmarTek21’s Insurance Industry lead. “The inclusion of SmartBotHub as an available module to IMS’s existing UBI customers, and other interested insurers, is the first step we are taking to develop more complex self-service opportunities and proactive communications linked via APIs to existing client software solutions. Early adopters within the insurer and broker community will have a significant competitive advantage as they benefit from both a service and efficiency perspective.”

Recommended AI News: HERE Offers SMEs Free Delivery Tool to Meet Demands Of COVID-19

1 Comment
  1. ApkJoyGar says

    You can download any of the provided casinos more than without any problems. If you download the casino app, it will do one’s daily dozen like a standard replication of the main place from the mobile version. Unfortunately, all the apps you download will only trade on Android. Download casino in 1 click from the schedule, these are the most advanced transportable applications.

    The most suitable casino apps benefit of Android
    The difficult is that declaration Android apps and downloading them can be tricky, as Google doesn’t allow legitimate folding money Android casinos to be placed in the Sport Store.

    Download casino app
    But don’t stew, there is a simple solution, you can download the casino app from casinoapk2.xyz.

    As so many users be suffering with been asking nearby casino gaming on their Android phones or tablets. We dug round a portion to learn you the best casino apps sacrifice the same actual boodle experience.

    The most in onewin, download 1win.

    Reviewers verify each relevancy for refuge to insure trust;
    We will-power relieve you track down loyal greenbacks gambling apps with the worst Android apps;
    The casinos tender the best group of games.
    Download Sincere Notes Casino
    It is not often easy as pie to download genuine loot casinos, true level on more normal smartphones like Samsung Galaxy, HTC Joined or Sony Xperia. So if you fancy to download the app to out first money, decipher all below.

    Our collaborate ground the leading casinos sacrifice trait gambling on your thingumajig and ran an intense 25-step verification manage for the treatment of them.

    On this page you will find an petition in behalf of Android:

    Allowed Promotions – We recognize how much players want to take gain of the bonuses, so we made sure that our featured sites put forward classy deals representing Android.
    Variety of games. Crummy determination is a burly minus. We just praise the app, the diversion portfolio is measureless and varied.
    Deposits – You requirement as hardly restrictions as on when it comes to depositing and withdrawing filthy lucre to your casino app account. We make inevitable that all apps we recommend brook a encyclopedic class of payment methods.
    Fleet payouts. All applications offer firm payments with true readies, credited to the account in a few hours.
    Mobile Compatibility – Play Apps Anywhere.
    Client Bear – To be featured on the Featured Inventory, we force online casinos to offer thorough and wide-awake person service.
    Advantages of an online app because Android
    Extensive video graphics and usability in Android apps.
    Circumstance the nevertheless amazing PC experience.
    Intelligent access from the application.
    Casino apps – looking looking for the most appropriate
    We halt and download casino apps to safeguard they convene great standards. The criteria euphemistic pre-owned to select a casino app are good as stringent as the criteria utilized to evaluate a PC casino. Each commitment has:

    Highest importance graphics;
    Flexible loading and playing swiftly a in timely fashion;
    Diet payouts.

Leave A Reply

Your email address will not be published.