Artificial Intelligence | News | Insights | AiThority
[bsfp-cryptocurrency style=”widget-18″ align=”marquee” columns=”6″ coins=”selected” coins-count=”6″ coins-selected=”BTC,ETH,XRP,LTC,EOS,ADA,XLM,NEO,LTC,EOS,XEM,DASH,USDT,BNB,QTUM,XVG,ONT,ZEC,STEEM” currency=”USD” title=”Cryptocurrency Widget” show_title=”0″ icon=”” scheme=”light” bs-show-desktop=”1″ bs-show-tablet=”1″ bs-show-phone=”1″ custom-css-class=”” custom-id=”” css=”.vc_custom_1523079266073{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]

Sprinklr Launches Live Chat for Fast, Personalized Customer Support

Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps

Sprinklr, the world’s first Unified Front Office for Modern Channels, announced Sprinklr Live Chat, a customer service capability that helps businesses provide immediate support to visitors on their website and mobile applications. Users can automatically assign incoming chats to available agents or enable chatbots with artificial intelligence that can answer standard queries. Sprinklr Live Chat is included as a standard feature in Sprinklr Modern Care. As part of Sprinklr’s unified platform, Sprinklr Live Chat can leverage all existing Sprinklr capabilities including automation, governance and AI to give customers a consistent experience across all brand channels. Agents can see all customer queries that relate to a specific case and all of the steps that have been taken to resolve it across channels – including Sprinklr Live chat – in one dashboard.

Read More: Just Launched: Sagent Insights Network Data Reporting and Analytics Platform

The Challenge: Providing Fast & Friendly Customer Experiences

Today, it is a requirement for businesses to provide live chat for support – customers demand it. More than half of all customers prefer to chat with someone in real-time and online, rather than call a company for support.

Additionally, care is the new marketing. Great customer care leads to happier customers and stronger sales – 95% of consumers cite customer service as an important driver of brand loyalty. And, chat is a huge piece of improving the customer experience. According to Forrester Research, retail site visitors who use web chat are 2.8x more likely to convert than those that don’t.

The Solution: Sprinklr Live Chat

Sprinklr Live Chat helps companies meet the rising demand for meaningful interactions while driving sales and reducing support costs. Sprinklr Live Chat provides the following benefits:

Related Posts
1 of 40,451
  • Add to any website and mobile app: Can easily be added to any website with a lightweight script. Live chat can also be embedded into a customer’s mobile app through the Sprinklr Live Chat Software Developer Kit (SDK).
  • Customizable: The look and feel of Sprinklr Live Chat can be customized to align with a company’s branding.

Branded Live Chat Examples

  • Automatically assign chats: Incoming chats are automatically assigned to available agents using Sprinklr’s powerful Assignment Engine. Customers receive a rapid response, and agents can easily manage live chat alongside their other brand channels on social, messaging, email and owned communities.
  • Hide chat icon outside of business hours: Create and save business hours. You can configure auto replies on Sprinklr Live Chat if customers reach out to you outside of your defined business hours. You can also opt to not show the chat icon when customers reach out to you outside of business hours.
  • Send media/attachments: You and your customers will be able to exchange text, image, video, audio and documents.
  • AI-powered Smart Response Recommendations: Customer care agents no longer have to search for a reply script and manually respond to every single query. Sprinklr’s Smart Response Recommendations uses AI to analyze ongoing conversations with a customer, then offers the agent three suggested responses. These suggestions include text, relevant emojis, and brand approved assets. Agents can then use the response directly or edit it before sending it out.
  • AI-powered sentiment analysis: Sprinklr AI automatically classifies an incoming chat with positive, neutral or negative sentiment so that messages can be sorted accurately and responded to in an appropriate way. Sprinklr has the only AI model trained specifically for 40+ industries in 100+ languages – including finance, healthcare, and retail – to help brands easily understand what customers are saying. For example, for Microsoft, Sprinklr’s AI is trained to understand that a customer support chat with the word “windows” is referring to a product, rather than the windows on a house.

Read More: Exadata X8M World’s Fastest Database Machine by Oracle

Strong Results from a Global Manufacturing Fortune 500 Brand

Sprinklr Live Chat has already been used by a global manufacturing Fortune 500 brand to increase the volume of customer care cases handled on its website and reduce case response SLA without adding more agents. The brand, which sells its products in more than 180 countries, deployed Sprinklr Live Chat on 50+ websites in 40 languages across 25 countries.

After implementing Sprinklr Live Chat, the brand doubled the number of daily customer queries it responded to from Sprinklr – from 1000 to 2000. Around 50 percent of that daily increase can be attributed to moving queries from email and phone to live chat and social. This drove substantial savings due to the cost-effectiveness of chat over traditional channels like phone support. Additionally, the average response time decreased from 90 minutes to 25 minutes.

40 Comments
  1. Türkiye’ nin en kaliteli türk ve yabancı porno sitesi olarak sizlere hd pornolar, ensest sikiş filmleri,türk ünlü ifşaları, yaşlı pornoları
    seks köleleri, türk seks filmleri ve anal yaşlı teen olgun porno videoları sunmaktadır.
    Sevgilisiyle birlikte tatile gelen kız, gölün kenarına gelip.

  2. majorsite says

    Why couldn’t I have the same or similar opinions as you? T^T I hope you also visit my blog and give us a good opinion. majorsite

  3. Nederlandse apotheek says

    This post will assist the internet people for building up
    new weblog or even a blog from start to end.

  4. With havin so much written content do you ever run into
    any issues of plagorism or copyright violation? My site has a lot
    of unique content I’ve either authored myself or outsourced
    but it seems a lot of it is popping it up all over the web without my agreement.
    Do you know any methods to help reduce content from being ripped off?
    I’d certainly appreciate it.

  5. Copper recovery technology says

    Copper formate recycling Scrap Copper recycling machines Scrap metal lifecycle management
    Copper cable disposal methods, Metal reclaiming facility services, Copper sheet scrap purchasing

  6. Iron scrap reclamation center says

    Metal reclamation yard Ferrous material recycling operations Iron recycling and reclaiming solutions

    Ferrous metal retrieval, Iron scrap separation, Scrap metal reprocessing solutions

  7. Great goods from you, man. I have understand your stuff previous to and you are just extremely magnificent.
    I really like what you have acquired here, certainly like what you’re stating and
    the way in which during which you assert it. You are making it enjoyable and you continue to care for to stay it smart.
    I can’t wait to read far more from you. That is really a terrific website.

  8. I am really impressed with your writing skills and also with the layout on your weblog.
    Is this a paid theme or did you customize it yourself? Either way keep up
    the excellent quality writing, it’s rare to see a nice blog like this one nowadays.

  9. When some one searches for his essential thing, so he/she
    wants to be available that in detail, thus that thing is maintained over here.

  10. Great info. Lucky me I ran across your site by accident (stumbleupon).
    I have bookmarked it for later!

  11. prijs van medicijnen in Amsterdam Basics Dinant medicijnen kopen in Spanje legaal

  12. гадание онлайн на будущую беременность тереза михельсен
    расклады таро сонник делать ремонт у покойника
    сонник гадалка беременной к чему сильно реветь во сне девушке снится

  13. medicijnen bestellen: Snelle levering in Nederland Haemato Schaesberg Medikamente
    Deutschland legal online kaufen

  14. Farmacia affidabile per farmaci Medac Cham acheter des medicaments sans ordonnance
    en ligne

  15. точка зрения 6 букв, зарница по сути
    6 букв онлайн гадание таро
    судьба или не судьба тигр козерог характеристика совместимость
    если снится что лечат зубы к чему определить знак зодиака по руке

  16. pink blue landscapes says

    You could certainly see your skills in the article you write.
    The arena hopes for more passionate writers such
    as you who are not afraid to mention how they believe. At all times
    follow your heart.

  17. заговор на ссору с соперницей кто
    считается по знаку зодиака к чему снится памятник на могиле живому человеку
    близнецы таро расклад на неделю к чему снится собака
    без лапы с кровью

  18. пусть приснится сладкий сон сбудется проклятие по соннику к чему снятся
    простыни и подушки
    смерть старого князя болконского, кто должен воспитывать сына андрея в
    случае князя смерти молитвы от сглаза на автомобиль

  19. формалин медицинский купить, формалин цена жк
    риверсайд кокшетау, алуа-строй кокшетау квартиры өзін-өзі жетілдіру папкасы балабақшада, өз білімін жетілдіру жоспары 2020-2021 рухани жаңғыру жүру барысы, рухани жаңғыру тақырыптары

  20. Greetings! Very useful advice in this particular post! It’s the little changes that make the largest changes.
    Many thanks for sharing!

  21. экотуризм пайдасы мен зияны,
    қазақстанда экотуризм саласын дамытудың мүмкіндіктері эссе единый шлюз доступа к интернету казахтелеком,
    sts сертификат алғашқы медициналық көмек дегеніміз не, алғашқы медициналық көмек
    түрлері напиши письмо маган алигазы скачать, напиши письмо маган скачать 2022 ремикс

  22. кім бауырының қажетін өтесе,
    арман орындалатын дұға текст сн рк 3.03-01-2013 автомобильные дороги, сн
    рк 2.02 0,2 2019 президентке хат,
    елбасына хат жазу вечерка
    талдыкорган, работа для женщин талдыкорган

  23. Thank you for sharing your thoughts. I really appreciate your efforts and I am waiting for your further write ups thanks once
    again.

  24. Schweiz erhältlich says

    Preis von Medikamente ohne Rezept in Belgien Betapharm Meilen Freiverkauf von Medikamenten in Belgien

  25. Medikamente ohne Nebenwirkungen Pharmex Villa Elvira precio
    del medicamentos con receta

  26. сынып сағаттарын жоспарлау және
    өткізу, сынып сағатына қойылатын
    талаптар биотехнолог қай салада жұмыс істейді,
    биотехнологияның қазіргі кезде адам өмірінде алатын орны аңыз әңгімелер жинағы
    қысқаша, аңыздар тізімі б дыбысы мен әрпі 1 сынып, б дыбысы қандай
    дыбыс

  27. тәкаппар ғашықтар pdf скачать, тәкаппар ғашықтар джейн остин оқу отбасы аясы, отбасы өмір айнасы
    қиянат жасамау құндылығы, қиянат жасамау педагогикасы 3d secure: как подключить сбербанк, 3d secure kaspi

  28. ходят ли поезда в москву,
    ходят ли поезда из казахстана в россию хранение мед изделий приказ, приказ
    19 мз рк как узнать кто
    звонил со скрытого номера билайн, как узнать кто звонил со скрытого номера актив футбол завтра, футбол
    сегодня

  29. айна үйлесімділік матрицасы, тағдырдың айна матрицасы онлайн что нужно делать в
    эру водолея, эра водолея для
    россии сынып сағаты бірлік күні, 1 мамыр тақырыптары қайрат нұртас
    патриоттық әндер, қайрат нұртас 2022 музыка скачать

  30. лекарственные травы фото и названия, купить травы в алматы бүлінген жерлер, жерді рекультивациялау продажа домов
    в актау автодром, продажа домов в
    мангистау-2 3 4 5 үйге жылан кірсе,
    түсіңде жылан көрсең не болады

  31. великие батыры казахской
    степи о кажымукане, великие казахи оқушылар талқылау кезінде
    мүмкін егер, оқушылардың сын тұрғысынан ойлауындағы өз көзқарасының путин
    казахстан, путин последние новости жел шығара беру, жел шығару оразаны бұзама

  32. число 5000 значение сонник 3 зуба выпало без крови сонник новый дом большой красивый
    талант матрица судьбы 13 секреты любовной магии

  33. samsung jet 70 series, samsung jet 60 приколисты смотреть онлайн, поспешишь,
    людей насмешишь смотреть онлайн бесплатно в хорошем качестве
    тәлбия айту, умраға ниет ету дұғасы шорт-трек кубок мира,
    шорт-трек уральск

  34. estee lauder futurist hydra rescue отзывы, estee lauder futurist hydra rescue spf45 состав бірқалыпты түзусызықты қозғалыстың жылдамдығы, түзу сызықты
    бірқалыпты қозғалыс дегеніміз алтын күз
    топтың аты, алтын күз ұран гисметео караганда на месяц, погода на месяц

  35. қимақ қағанаты туралы мәлімет, қимақ қағанаты билеушісі ми бос емес
    план көп қазір музыка скачать арал жаршысы
    жумыс издеймин, вакансии аральск ондық
    бөлшектерді натурал санға бөлу қмж, ондық бөлшектерді натурал санға көбейту қмж

  36. индийские фамилии кшатрии, индийские
    фамилии и их значение к чему снится заколотый бык правящая планета в гороскопе
    снится длинное зеленое платье сонник миллера потерялся

  37. www.google.mw says

    I love what you guys tend to be up too. This type of clever work and reporting!
    Keep up the superb works guys I’ve you guys to blogroll.

  38. подработка поселок северный работа на дом часовой подработка в
    семенове нижегородской подработка в симферополе для студента

  39. ата ана туралы статустар, ана туралы сөздер араб тілінен енген
    термин, араб парсы тілінен енген
    сөздер мысалдар алаш партия, алаш-орда участники
    бала уйыктаганда окылатын дуга, бала тыныш уйыктау ушин окылатын дуга
    скачать

  40. verkoop van medicijnen in Nederland Seacross San Fernando de la Buena
    Vista Acheter médicaments en ligne : guide étape par étape pour les débutants

Leave A Reply

Your email address will not be published.