DRUID and NeuralSpace Cooperate to Deliver Next-Generation Language-Barrier-Free Conversational AI Assistants

DRUID, a global leader in conversational AI technology for enterprise productivity, and NeuralSpace, a cutting-edge Natural Language Processing (NLP) technology company, announced a strategic partnership. By combining DRUID’s AI-powered virtual assistants with NeuralSpace’s advanced NLP technology, the companies can now offer customers conversational AI solutions support in more than 100 languages and dialects, ushering in a new era of language-barrier-free communication.

NeuralSpace’s mission is to democratize access to cutting-edge language technology, making NLP (Natural Language Processing) accessible in over 100 locally-spoken languages and dialects to unlock AI’s immense social and economic potential for over 6 billion people in Africa, Asia, and the Middle East. In addition, the partnership aims to provide a seamless and effortless deployment of conversational AI-powered solutions to meet ever-rising customer service standards and create exceptional, direct, intuitive user experiences. Through this collaboration, customers will have access to top-tier conversational experiences with unprecedented NLP accuracy unhindered by language barriers.

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“Through our partnership with NeuralSpace, we will offer businesses advanced language-barrier-free communication solutions that will enhance customer satisfaction and experience. Integrating NeuralSpace’s NLP technology with our AI-powered virtual assistants will enable us to provide a technology suite to help our customers achieve faster, more accurate, and more intuitive conversations”, Irina Dochițu, Global Partner Development Director at DRUID, explains.

The partnership will additionally provide businesses with a competitive edge by improving their overall customer satisfaction and experience. The advanced NLP technology provided by NeuralSpace will allow DRUID’s virtual AI assistants to detect sentiment, intent, and entities from any user input. This will enable them to offer personalized customer responses, making their business interactions more meaningful and relevant.

“By combining DRUID’s AI-powered virtual assistants with NeuralSpace’s cutting-edge Natural Language Processing technology, we are poised to provide tremendous value to our customers. Our collaboration will facilitate the effortless deployment of voice and chatbot services in more than 100 languages and dialects. As customer service standards continue to rise in response to AI advancements, we are delighted to collaborate with DRUID to deliver top-tier voice and chat bot experiences unhindered by language barriers”, Felix Laumann, CEO and co-founder at NeuralSpace, added.

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DRUID is an end-to-end platform for building, deploying and scaling AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue (learning and adapting to new systems). In addition, DRUID intelligent virtual assistants enable fast, personalized, omnichannel, and hyper-automated interactions while speaking each organization’s language via open integrations with any existing enterprise systems and RPA technologies. Starting with 2018, DRUID actively builds on its vision to provide each employee with an intelligent virtual assistant, establishing an extensive 160+ partner network and servicing 175+ clients worldwide.

NeuralSpace is dedicated to removing language barriers to technological innovation and access. We were founded on the insight that while most research in Natural Language Processing (NLP) is conducted in English, the vast majority of people in the world are not native English speakers. Our mission is to empower businesses to tackle their most complex challenges and unlock new opportunities on a global scale.

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