Purchases, location, and actual customer behaviors are critically important for understanding and mapping the customer experience using the Customer…

FinServ partners must truly be knowledgeable about the laws and regulations governing the financial services industry. Financial institutions are…

Expanded team will support new Amazon offering and Pinterest ads expansion to France 4C Insights, a data science and marketing technology company,…

Enhancements automate and simplify management and administration for large-scale WFO deployments Calabrio, a leading provider of customer engagement…

Built on Amazon Web Services, Zendesk Sunshine Seamlessly Connects and Understands Customer Data—Wherever It Lives Today, Zendesk, Inc. launched…

Annual user conference highlights customer engagement analytics use cases and provides education and networking opportunities for attendees…

Whether you need to make a simple phone call or communicate, share and co-create across time zones to make that deadline, Cisco® collaboration…

Consumer, Business and Property Mailing Lists Optimized for Sales and KYC Insight, Reducing Costs and Expanding Reach of Direct Marketing Campaigns…

JAGGAER, the world’s largest independent spend management company, in conjunction with Tejari, a leading global procurement organization, announces…

While the majority of businesses recognise which capabilities are important for their future success, many are failing to take the actions needed…