SuccessKPI, Inc., a leading cloud-native contact center customer experience insight and action platform provider, announced its solutions are…

USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US automobile manufacturer of Contact…

Telesmart.io, an expert in global number and messaging services, has been selected by Liquid Cloud, a business of Cassava Technologies, a pan-African…

Hi Wendy, welcome to the AiThority Interview Series. Please tell us about your role at Zendesk and how it has evolved during the pandemic? Thank…

The funding round saw notable lead investors like Tiger Global, Transcend Capital, and AEF Greater Bay Area Fund, managed by Gobi Partners GBA,…

This is our AI Daily Roundup today. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite Sprinklr, the unified customer experience…

Innovations unveiled at OpenText World EMEA power and protect organizations to harness exponential information and accelerate forces to drive business…

From Best Buy to Etsy, 2022 is the year brands are investing in customer experience or CX. Customers want more from companies, and the broken contact…

Belden Horizon, building on the former ProSoft Connect platform, provides new value-added solutions for managing industrial edge devices and data.…