Acquisition strengthens Gupshup’s suite of conversational tools with a unified, intelligent Agent Assist inbox Gupshup, a global leader in…

Idiomatic, a proven customer intelligence innovator, announced the close of a $4 million seed round led by Freestyle. Translating customer feedback…

SANDSIV’s highly secure, hyper-modern, on-premises VoC solution has enhanced Swisscom’s position as a leader in Customer Experience Swisscom,…

Creative Virtual, a world leader in conversational AI for customer and employee engagement, has partnered with Service Management Group (SMG) to…

First-of-its-kind tool combines granular data to reveal the true impact of inflation and create better customer experiences aMerkle, dentsu's leading…

CloudFabrix, the inventor of Robotic Data Automation Fabric, unifying Observability, AIOps and Automation on cfxCloud SaaS platform, announced the…

Headless commerce is all the rage for e-commerce marketers because it allows for more control, but replatforming an e-commerce website can be a…

Tata Communications, a global digital ecosystem enabler, launches DIGO, an in-network, cloud communications platform to power up customer engagement…

Invesco Ltd., a leading global asset management firm, and Cerulli Associates, a leader in market intelligence and consulting solutions for asset and…

Oracle has updated Oracle Service to embed data from Oracle Unity Customer Data Platform (CDP) to help customer service agents gain a complete view of…