Changes in customers’ expectations, digital experiences, work, technology, and business resiliency will alter business permanently According to …

Former Vice President, Finance – Sales & Marketing at Colt Technology Services Brings 20+ Years of Experience to Lead Epsilon's Finance and Legal…

As Many Countries Enter Phase Three of the Coronavirus, Pandemic Management Protocols  Will Define How We Work, Travel, Congregate, and Connect as a…

TrustArc Receives Highest Possible Score in 12 Criteria Including the Breadth of Software, Product Strategy, Vision, and Innovation Roadmap…

Antuit.ai featured in Forrester's Now Tech: Customer Analytics Technologies Antuit.ai, a Goldman Sachs company and leader in SaaS AI solutions…

Featuring Insights From More Than 170 U.S. Health Systems Respondents, the Study Finds That Strategies Used to Improve Customer and Employee…

The Single Largest Customer Experience Event in North America to Unlock the Promise of Customer Experience Transformation Forrester announced…

Walmart-owned Indian e-commerce giant Flipkart beat its competitor Amazon India and emerged as the top brand in the digital retailer's category in…

Forrester’s CX Index methodology was used to benchmark the CX quality of 39 brands in six industries Walmart’s acquisition of Flipkart seems to be…

Powering Customer Experience Improvements That Drive Growth Forrester released FeedbackNow 2.0, a cloud-based customer experience (CX) platform…