Cotopaxi advances customer experience with Forethought's AI products, Solve and Assist  Forethought, the human-centered AI platform,announced its…

SaaS startup is already helping thousands of customer service agents at hundreds of enterprises to improve contact center quality and consistency;…

TeamSupport, the leading provider of B2B customer service solutions, announced that it has entered an exciting, new partnership with Perseus Group.…

Despite surge of mobile usage, only 12% of consumers say mobile support is "excellent" Mobile apps have become the center of people's everyday lives,…

Judging solely by their annual reports, press releases and public talking points, the nation’s electric utilities are all-in on carbon reduction. A…

Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite Sprinklr, the unified customer experience…

Nametag’s Customer Support Solution protects customer accounts with real-time automated identity verification Backed by Multi-Factor…

Zowie, the only AI-powered chatbot technology built specifically for eCommerce teams who want to drive sales through customer support, announced $14…

SupportLogic, the world's first support experience platform, announced the availability of its full SupportLogic SX platform and applications. This…

Helpshift, the established leader in in-app customer service and user support for mobile-first brands, has announced the launch of Metashift, its…