Genesys, a global cloud leader in customer experience orchestration, has been recognized by two leaders in sustainability ratings for its marked…

Genesys, a global cloud leader in experience orchestration, announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc.…

Genesys, a global cloud leader in experience orchestration, announces changes to its executive leadership team. Olivier Jouve transitions to the…

Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain…

This partnership supports brands’ strategies to move to the cloud, become fully omnichannel and deliver integrated customer and employee…

Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital customer experiences (CX), and business…

Genesys, a global cloud leader in experience orchestration, today introduced Genesys Cloud AI Experience, a new solution designed to help…

Bentley Systems, Incorporated , the infrastructure engineering software company, and Genesys International, a pioneer in advanced mapping and…

Customers expect to connect with you quickly and effortlessly to get their queries solved. So, IVR enables them to connect with customer support…

Genesys, a global cloud leader in customer experience orchestration, has been named a leader in "The Forrester New Wave: Conversation Automation…