Industry Leader Marsha Bailey to Oversee Global Initiative Sharpen Technologies, developers of the agent-first omnichannel cloud contact center…

Sapiens partners with Lightico to streamline the “last mile” of the insurance customer journey Sapiens International Corporation, a leading global…

Customer 360 Truth Is a New Set of Capabilities That Allow Companies to Connect, Authenticate and Govern Customer Data and Identity Across Salesforce…

HCL Technologies (HCL), a leading global technology company, announced the general availability of HCL Digital Experience (DX) 9.5, founded on the…

Genesys Surveyed 1,304 American Employers and Employees on Upskilling Workers Through Training with AI, (Ro)Bots and AR/VR It should come as no…

AI Marketing is a combination of AI principles and applications directly applied to Marketing concepts to target, acquire and retain customers. In a…

Multi-Country Surveys Sponsored by Genesys Asked 5,310 Employers and Employees Their Opinions on AI Ethics Policies, Potential Misuse, Liability and…

If you look back to 2009-2011, you would realize how differently Marketing Teams worked with data and analytics then. The 4P’s of the Marketing Mix …

Genesys Contrasts Key Findings from Separate Employer and Employee Opinion Surveys Artificial Intelligence (AI) is moving full steam ahead in…

InGenius Software Inc., a computer telephony integration (CTI) innovator, announced integration support for Salesforce Financial Services Cloud. The…