Chatbots & Intelligent Assistants Industry Recognizes BMC for Intelligent Automation Innovations AIT News Desk Sep 10, 2020 BMC, a global leader in IT solutions for the Autonomous Digital Enterprise, announced multiple industry awards and analyst recognition. Enterprise…
Sales and Customer Support Gartner Says Customer Service and Support Technology Investments Must Be Scrutinized for Their… AIT News Desk Sep 9, 2020 Customer Engagement Hubs, Customer Service Analytics, Voice of the Customer, Chatbots and Virtual Customer Assistants are Gaining Significant…
Chatbots & Intelligent Assistants Cognigy Launches Its Most Intuitive and Advanced Conversational AI Platform AIT News Desk Sep 2, 2020 Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accelerates Contact Center Automation plans Cognigy, a…
Automation Kate Gingras joins Ushur as Vice President of Strategic Accounts AIT News Desk Aug 28, 2020 Enterprise AI veteran to lead expansion through healthcare and insurance markets Ushur, the Intelligent Automation company, announced that Kate…
Chatbots & Intelligent Assistants Yardi Introduces RENTCafé Chat IQ AIT News Desk Aug 13, 2020 Property management chatbot engages renters via chat and text using artificial intelligence and machine learning Apartment management companies can…
Martech Astute Launches Interaction Experience, New VoC Solution for Post-Interaction Customer Surveys AIT News Desk Aug 12, 2020 Customer engagement and VoC technology leader enables companies to measure service performance across channels Astute, Inc., a leading end-to-end …
Bots/Intelligent Assistants Solvvy Achieves SOC2 Type 1 Compliance AIT News Desk Aug 7, 2020 Solvvy, the next-gen chatbot platform, announced the successful completion of its Service Organization Control (SOC) 2 Type 1 examination with zero…
Chatbots & Intelligent Assistants SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic AIT News Desk Jul 24, 2020 Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot…
Chatbots & Intelligent Assistants Service Fusion Bolsters its Customer-Facing Feature Set with the Launch of Text-Me-Back Widge AIT News Desk Jul 23, 2020 Service Fusion, a leading provider of field service management software, announced the expansion of their popular VoIP call center and messaging…
Bots/Intelligent Assistants Sabre and Mindsay Partner to Create Chatbot to Automate and Enhance Customer Service for Travel… AIT News Desk Jul 21, 2020 Mindsay, the leader in conversational AI for the travel industry, and Sabre Corporation, a leading software, and technology provider that powers the…