customer experience

Leader in AI-powered experience orchestration strengthens commitment to support state, local and education institutions moving to the cloud…

Two-thirds of companies have made gen AI tools available to workforce, yet business leaders are still learning how to keep up with the evolving tech…

HGS Agent X 23 release unlocks the ability of contact center agents to be more effective by utilizing AI to turn conversations into data and extract…

JCB Contactless will allow cardmembers to tap and go when paying at Worldpay from FIS merchants who use Ingenico terminals in the UK JCB…

In recent years, changing consumer expectations have driven a seismic shift in the financial landscape. With an increasing demand for digital…

Airports Council International (ACI) World and Cirium, a global leader in aviation data analytics, begin a landmark collaboration to strengthen the…

Consumer Packaged Goods veteran set to join the #1 CPG Voice of Customer solution as head of CPG CX Solutions CustomerGauge, the leading Consumer…

Data Cloud Vector Database will unify all business data, including unstructured data like PDFs, emails, and transcripts, with CRM data to enable…

Collaborative work management platform provider achieved exceptional time to value and optimized its sales process to close more deals using Salesloft…

Fujitsu  announced the introduction of its digital ticket platform to Honda Mobilityland Corporation’s “Mobility Station” ticketing system in Japan.…