Bots/Intelligent Assistants TechSee Closes $30 Million Series C Investment Round AIT News Desk Oct 27, 2020 TechSee, the category leader in Intelligent Visual Assistance, announced it has raised $30 million in a Series C equity investment round. The round…
Sales and Customer Support Agora Brands Group Announces Simon Schatzmann as Chief Revenue Officer AIT News Desk Oct 26, 2020 Agora Brands Group, a leader in the development of avatar technology for use by businesses and their delivery of customer service, announces that…
Sales and Customer Support Major U.S. Retail Chain Selects 3CLogic to Modernize Customer Service AIT News Desk Oct 20, 2020 3CLogic, the leading provider of cloud contact center solutions for ServiceNow, announced the adoption of its natively integrated voice platform by a…
Sales and Customer Support Zendesk Offers Instagram Messaging for Businesses AIT News Desk Oct 20, 2020 Zendesk, Inc. announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service …
Analytics Cogito CEO Honored by Goldman Sachs for Entrepreneurship AIT News Desk Oct 20, 2020 Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit Cogito, a leader in real-time…
Financial Services Promontory Interfinancial Network Changes Name to IntraFi Network AIT News Desk Oct 19, 2020 Innovative fintech is adopting new logos and names that better describe its suite of financial services Promontory Interfinancial Network is…
Automation Celonis Unveils Industry’s First Execution Management System AIT News Desk Oct 15, 2020 New Execution Management System Lifts Barriers to Execution Capacity to Maximize Business Performance Celonis unveiled the industry’s first Execution…
Challenges Kristin Carrico Named Senior Vice President of Customer Experience at Mindbody AIT News Desk Oct 15, 2020 Carrico Will Oversee Mindbody Global Customer Service and Success Operations Mindbody, the leading technology platform for the wellness industry,…
Sales and Customer Support Kakapo Systems Launch SMS Queues for Unity Contact Center AIT News Desk Oct 14, 2020 Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, announced the release of SMS Queues for the …
Analytics Invoca Study Finds Increased Role of Website Experience and Customer Service in Big-Ticket Purchases… AIT News Desk Oct 12, 2020 8 in 10 consumers felt more confident making high-stakes purchases online when given a clear option to speak with a live agent; 1 in 3 will find a new…