Guest Authors Four Bot-User Interactions You Should Consider Before Launching an Infant Chatbot Peter Barker Feb 4, 2019 Well, We Weren’t Expecting That! During her recent London Fashion Week catwalk show, Victoria Beckham got more than she bargained for. Amidst…
Chatbots & Intelligent Assistants Comm100 Launches Third-Generation Chatbot, SMS and Zapier Integration AIT News Desk Jan 22, 2019 New capabilities help customers deliver more effective omnichannel customer experience across more channels Comm100, a global provider of…
Guest Authors The Evolution of the Chatbot Experience Shashi Seth Jan 22, 2019 We’ve all had experiences with chatbots and automated phone systems. From product and support issues to scheduling and ordering information, these…
Security KnowBe4 Commended by Frost & Sullivan for Helping Enterprises Thwart Phishing Attacks with Its… AIT News Desk Jan 17, 2019 'KnowBe4's Customizable and Engaging Training Material Gives It Wide Employee Reach and High Lesson 'Stickiness' Based on its recent analysis…
Chatbots & Intelligent Assistants UNIFY Launches Chatbot for Customer Service Solution AIT News Desk Dec 24, 2018 Cloud-based chat software solution helps businesses reduce cost of contact centers while increasing customer satisfaction UNIFY – a…
Chatbots & Intelligent Assistants Site24x7 Introduces AI-Driven Microsoft Azure Monitoring and Microsoft Teams Chatbot Integration AIT News Desk Nov 28, 2018 AI-Powered Insights Decrease Application Outage Resolution Time Site24x7, the cloud-based performance monitoring solution for DevOps and IT…
News Talkdesk Launches Cloud Contact Center Future At Opentalk18 AIT News Desk Nov 8, 2018 AI-infused Talkdesk iQ showcased for the first time at the customer experience event of the year Talkdesk, the enterprise contact center platform,…
Guest Authors Marketing With AI/ML in Mind During the Coming Year Andrew McFadden Nov 8, 2018 The first and foremost thing any marketer needs to do is get a handle on their data. Start by answering these questions: What data does my…
Interviews Interview with Joe Edwards, Executive Director, Tonic3 & W3 Sudipto Ghosh Oct 16, 2018 Arnie now does the screening for us and delivers a sortable database to our HR teammates so they can find the most interesting candidates and invest…
Chatbots & Intelligent Assistants botique.ai Sets in Motion Its AI-Driven Chatbot Platform for Customer Experience Management Viraj T Oct 4, 2018 Brands Can Now Automate and Facilitate Round-the-Clock Customer Service Through Popular Applications Such As Facebook Messenger botique.ai, an…