chatbots

The need for better customer conversation experience will entice enterprises to seek the help of advanced technologies that promise to provide…

Please tell us about your role and the team / technology you handle at Sinch. How did you arrive at Sinch? As president of Sinch for Marketing, I…

NVIDIA launched TensorRT 8, the eighth generation of the company’s AI software, which slashes inference time in half for language queries -- enabling…

More businesses are now embracing Artificial Intelligence, causing the technology to show signs of acceleration. In IBM’s 2021 Global AI Adoption…

Following nearly two decades at Salesforce, Zimmermann joins conversational sales and marketing platform Qualified on heels of its $51M Series B…

New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and…

ASAPP, Inc., the artificial intelligence research-driven company, announced that it was named a 2021 Cool Vendor in a Gartner report titled, "Cool…

With the conversational AI of SAS Viya, the Identity Theft Resource Center can quickly help fraud victims Facing increased demand for real-time and…

Hi Jonathan, please tell us about your role and the team/technology you handle at Capgemini. I lead the Digital Customer Experience (DCX) practice…

Transformative voice-first technology works across voice assistants, IVR/telephony, and chatbots, accelerating business transition to and adoption of…