Computing Autosoft Wins Three 2020 Stevie Awards for Excellence in Customer Service AIT News Desk Mar 10, 2020 Auto dealer technology provider scores wins amongst a stacked field that included IBM, Dell, Intuit, and DHL Autosoft was presented with three…
SaaS Stella Connect Releases Industry’s Most Powerful Integrated Contact Center QA Solution Rience AIT News Desk Mar 3, 2020 Industry's First Platform to Give CX Leaders Visibility Into Performance With Tools for Driving Improvement of Frontline Teams Stella Connect, a…
Computing PerfectServe’s Telmediq Solution Wins Category Leader Award for Secure Communications in… AIT News Desk Feb 12, 2020 Telmediq earns highest satisfaction rating compared to competitive solutions for third consecutive year PerfectServe, a leading provider of…
Computing RingCentral Gains Momentum in Public Sector and Education Vertical With Key Agreement AIT News Desk Feb 11, 2020 Educational Services Commission of New Jersey (ESCNJ) Agreement streamlines purchasing process for public agencies, state and local government,…
Computing NewVoiceMedia Wins 2018 Contact Center Technology Award From CUSTOMER Magazine AIT News Desk Dec 11, 2018 NVM Platform honored for improving customer service technology and customer experience NewVoiceMedia, a Vonage Company (NYSE:VG) and…
AIT MegaMind Interview with Jay Hinman, VP of Marketing at DigitalGenius Sudipto Ghosh Sep 13, 2018 Given the “hype” in the AI space, most companies are looking at AI to deflect or automate conversations in their contact center. How do you prepare…