Contact Center

Auto dealer technology provider scores wins amongst a stacked field that included IBM, Dell, Intuit, and DHL Autosoft was presented with three…

Industry's First Platform to Give CX Leaders Visibility Into Performance With Tools for Driving Improvement of Frontline Teams Stella Connect, a…

Telmediq earns highest satisfaction rating compared to competitive solutions for third consecutive year PerfectServe, a leading provider of…

Educational Services Commission of New Jersey (ESCNJ) Agreement streamlines purchasing process for public agencies, state and local government,…

NVM Platform honored for improving customer service technology and customer experience NewVoiceMedia, a Vonage Company (NYSE:VG) and…

Given the “hype” in the AI space, most companies are looking at AI to deflect or automate conversations in their contact center. How do you prepare…