customer experience platform

In addition to Glassbox’s powerful funnels, journey mapping and reports, the integration simplifies data access for users around the globe…

Scope consolidates its contact center operations with NICE CXone’s world leading cloud CX platform, delivering a solution for continued growth NICE…

Total Expert, the customer experience platform purpose-built for modern financial institutions, announced that Horicon Bank will leverage Total Expert…

Emplifi, a leading unified customer experience platform, announced the acquisition of Go Instore, a UK-based video powered retail platform. Go Instore…

Emplifi, the leading unified customer experience platform, announced further innovations within its Service Cloud offering, with Email Virtual…

Consumer Repurchase Intent When Human Agents Were Involved Reached 88% Simplr, a human-first, machine-enabled customer experience platform,…

Emplifi is part of a select group of Facebook partners that gained early access to the beta version of the Messenger API for Instagram in October,…

CXone selected to modernize contact centers with numerous native digital channel options and seamless integration capabilities CXone selected to…

Medallia Go, an out-of-the-box customer experience platform for mid-size brands, and the Medallia Developer Platform announced at Experience 21.…

The Swrve SDK integrated with Huawei Push Service is now available for Swrve customers and worldwide developers. Huawei, the leading global…