customer experience

As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s…

Atos announced that it has completed the acquisition of Profit4SF, a Dutch-based technology and management consulting company specializing in…

Legacy solutions impede health care industry’s ability to provide optimal patient experience Majority of patients surveyed do not believe health…

Viewing digitization as a pillar vital to support banking progression, Southeast Asia Commercial Joint Stock Bank (SeABank - Vietnam) continuously…

Even as we continue to endure the tragic effects of the global pandemic, businesses are looking forward to a future recovery and how to address…

Aegon Life Insurance, India’s first digital-only life insurance company, elevated Satishwar Balakrishnan to be the Managing Director & Chief…

IT Services Provider leads the charge to fully digitize the customer experience for the ever-growing SMB market Sourcepass announces its launch and…

Volta Industries, Inc. (Volta), an industry leader in commerce-centric electric vehicle (EV) charging networks, announced that it has named Drew…

Beginning with manufacturing, Fuze launches tailored communications experiences to drive operational efficiency and productivity Fuze, the leading …

The New Dixa-Elevio Reation Will Benefit the New and Existing Users in Customer Service Personalization and Better Machine Learning Feature Dixa…