customer experience

Khoros, a global leader in digital-first customer engagement software, announced its 2020 Autumn Innovation Release to bring the power of human…

Nokia brings AI to network edge for superior 5G experience AVA Quality of Experience (QoE) at the Edge enables artificial intelligence (AI) to be…

CRIFBÜRGEL and IDnow, a leading provider of Identity Verification-as-a-Service solutions, announce their cooperation in the field of digital…

Comcast announced it has promoted Rich Jennings to President of Comcast Cable’s West Division, reporting to Comcast Cable President and CEO Dave…

eGain, a leading customer engagement platform provider, announced eGain Smart IVR, an all-in-one solution to modernize IVR-based customer engagement.…

Deepens Board expertise with SaaS industry veteran to support continued growth as businesses prepare for the fully automated enterprise Leading…

The cloud-based solution provides significant efficiency improvements for the innovative mortgage servicer CoreLogic, a leading global property…

AI can boost the customer experience, but there is opportunity for financial services firms to take an even more customer-centric approach COVID-19…

Mercato, the online grocery eCommerce platform for independently owned grocery and specialty food stores, announced that it has hired three new team…

Yondo, the All-In-One Video Commerce Solution, today announced that it has partnered with Blackwing to distribute the Enterprise edition of its…