customer experience

Following an extensive national search, Henry Ford Health System has selected global brand builder Heather Geisler as its next senior vice president…

New Progress DataDirect connectors provide holistic view of back-office systems for better cross-department enablement and automation Progress , the…

Rackspace Technology announced it has partnered with Babbly to develop and manage AWS infrastructure that helps parents track and improve their…

Mood Media Upgrades Sales and Account Management Teams in Conjunction with Recent ‘Center of Excellence’ Launch to Provide Expert Solutions and Global…

Leading immigration law firm enhances client experience with Cobalt® UiPath Connectors and new types of RPA In another first in the legal tech…

UJET Inc., the ultra-modern cloud contact center for customer-focused enterprises, announced a partnership with Kustomer, to offer businesses UJET’s…

Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform TTEC Holdings, Inc., a leading global…

Uniphore, an early leader in Conversational Service Automation, announced that it will be providing its advanced conversational service automation…

Ada’s expanded integration strategy with Salesforce brings the power of accessible AI to the broader market and organizations seeking a best-in-class,…

New integration enables real-time, actionable insights based on key performance data for small and midsize enterprises ShipStation, the world’s…