customer experience

Kaltura, the video cloud, announced today that SAP successfully implemented Kaltura Video Platform as a Service (VPaaS) for their new open beta of the…

The United Kingdom is revolutionizing their contact tracing program with innovative contact center technology to contain the spread of COVID-19 while…

Key Partnerships Will Support Seamless Customer Experience and Deliver Increased Service Reliability TransferGo, one of the world’s fastest-growing…

Sitel Group deploying noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer…

User-friendly Illuminate feature leverages machine learning to quickly and easily extract insights, intelligence and meaning from customer…

Unified End-to-End Fulfillment Solution Consolidates Multiple Processes; Significantly Enhances Customer Experience Black Knight, Inc. a leading…

Automation enables Technologent to provide timely and cost optimized proposals Streamlined pre- and post-sale processes increase competitiveness…

Tell us about your role and your journey before joining ASAPP? I love bringing unheard of, innovative technologies to companies that transform how…

TrustArc, the leader in data privacy management and automation, and MyLife Digital, European specialists and leaders in innovation on consent and…

Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced a series of…