customer experience

Appointment brings additional expertise in risk management and credit Synchrony, a premier consumer financial services company, announced P.W.…

Parkland Corporation announced it is collaborating with Amazon Web Services (“AWS”) to further strengthen its customer value proposition and loyalty…

Dassault Systèmes acquired France-based Proxem, specialist in AI-powered semantic processing software and services that transform text data into…

NICE inContact, a NICE business, and the leader in cloud contact center, announced that it has been selected as the winner in the Innovations in Cloud…

Kaltura, the video cloud, announced today that SAP successfully implemented Kaltura Video Platform as a Service (VPaaS) for their new open beta of the…

The United Kingdom is revolutionizing their contact tracing program with innovative contact center technology to contain the spread of COVID-19 while…

Key Partnerships Will Support Seamless Customer Experience and Deliver Increased Service Reliability TransferGo, one of the world’s fastest-growing…

Sitel Group deploying noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer…

User-friendly Illuminate feature leverages machine learning to quickly and easily extract insights, intelligence and meaning from customer…

Unified End-to-End Fulfillment Solution Consolidates Multiple Processes; Significantly Enhances Customer Experience Black Knight, Inc. a leading…