Guest Authors 3 Steps to Channel Customer Feedback Into Product Innovation Jim Katzman May 13, 2020 There’s no doubt that optimizing your customer experience (CX) pays off. When products and services come with great experiences, consumers are willing…
Analytics Oyster Appoints Miranda Zolot as General Counsel AIT News Desk May 11, 2020 TriNet HR & Employment Law Veteran to Define Oyster's Legal Platform Strategy Oyster, a startup dedicated to fixing the broken international…
IoT The CXApp Creates ‘No-Touch’ Workplace Experiences With New Platform Features AIT News Desk May 11, 2020 The CXApp Launches Automated, Contactless Interactions for Its Connected App Experience When offices re-open and employees return to work, technology…
Machine Learning Unbxd Recognised by Gartner in The Gartner Digital Commerce Vendor Guide 2020 AIT News Desk May 11, 2020 Unbxd Inc., a leading provider of AI-based Commerce Search and Product Discovery solution marks its entry into 2020 with recognition in the Gartner…
Analytics Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation AIT News Desk May 8, 2020 Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact…
SaaS Amdocs Media Delivers OTT Monetization and a Seamless Consumer Experience for AT&T, Mexico with… AIT News Desk May 8, 2020 Amdocs Media’s SaaS-based MarketONE platform gains more and more momentum as service providers seek new revenue streams from over-the-top (OTT)…
Sales and Customer Support Five9 Whendu Delivers No-Code Cloud Contact Center Applications to Assist Agency Operations Sudipto Ghosh May 8, 2020 Just When it Mattered the Most, Five9 Whendu Blows Away Workflow Complexities with New No-code Cloud Contact Center Solutions Within months of…
News Qualtrics Study: 2 out of 3 Americans Uncomfortable Returning to Workplace Currently AIT News Desk May 5, 2020 Qualtrics' Return to Work & Back to Business study reveals what customers and employees want to see happen before they feel confident re-entering…
Sales and Customer Support ACCA Selects Confirmit as Partner for Global Customer Insights AIT News Desk May 5, 2020 Industry Body Will Focus on Customer Experience to Boost Membership Confirmit has announced that ACCA (the Association of Chartered Certified…
IT and DevOps Progress Announces New OpenEdge Release Supporting Application Evolution Through Continuous… AIT News Desk May 5, 2020 Cloud-first and business continuity focus, as well as developer productivity and security enhancements all available in Progress OpenEdge 12.2…