customer experience

Dentsu Aegis Network Announces the Accelerated Purchase of 100% of Merkle Shares. Dentsu Aegis Network, headquartered in London, announced that they…

Columbia-based company leads the storage industry in exploring voice technology as part of the customer journey StorageMart unveils its first foray…

Company Announces Three New Strategic Hires and One Promotion Ecobot, the developer of transformative environmental data reporting software,…

Ting Internet, a division of Tucows and provider of fiber Internet, is excited to open a new chapter today as Neil Shah joins the company as VP of…

Poor data handling is costing businesses millions on resources and lost opportunity, with less than a third of CMOs feel the industry has the right…

LivePerson Achieved “differentiated” rating among all reviewed vendors in six categories LivePerson, Inc., a global leader in conversational…

7 Engagement Platform received a differentiated rating in agent experience, customer experience, routing and queuing, chatbots, and roadmap criteria…

Bright Pattern Presents Key Findings From Canam Call Center AI Benchmark Trend Report Adoption of artificial intelligence continues to increase in…

Lori Sherer, a San Francisco-based partner with Bain & Company and global leader of the firm's Digital and Advanced Analytics practices, has been…

V2 Communications (V2), a public relations and digital communications agency for disruptive global brands, has expanded its client roster with the…