customer experience

Could you tell us about your role and the team/technology you handle at Formation? I’m the Head of Product at Formation. We’re building…

Calabrio Customer Connect Events Offer Opportunities to Learn, Network and Experience Latest in Workforce Engagement Management and Customer…

Globally Peer-sourced Data Drives Understanding, Alignment and Partnership Across Business and IT Leadership via a Digital Collaboration Platform…

What we’ve learned from the early days of CX technology is that forcing customers to conform to rigid mechanical processes (language choices, service…

Stingray, a leading business-to-business multi-platform music and in-store media solution provider, announced that it has concluded a long-term deal…

Spain’s Leading Pharmaceutical Company Drives Seamless Customer Engagement Across Multiple Stakeholders Using Face-To-Face, Email, and Web Veeva…

Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial…

RPA Leader Partners with PeopleShores to Retrain, Upskill Workers in the Age of Automation Automation Anywhere, a global leader in Robotic…

Gartner, the world's leading information technology and advisory company, scored Deloitte in several critical capabilities use cases in its July 2019…

Together the Partnership Will Drive Digital Transformation and Accelerate the Move to the Cloud for Large Enterprises and Government Agencies TTEC…