Leaptree Unveils Next-Generation AI Enhancements for Optimize, Redefining CX Quality Assurance in…
New AI-powered enhancements to Leaptree Optimize allow organisations to analyse 100% of customer interactions, identify quality and performance…
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Customer Service
Contact Center AI Accelerates the Transformation of Customer Service
Industry reports highlight rapid adoption of automation, analytics, and AI-driven support tools across global customer service operations
Contact…
AiThority Interview with Zohaib Ahmed, co-founder and CEO at Resemble AI
Zohaib Ahmed, co-founder and CEO at Resemble AI discusses the benefits of adopting AI powered fraud prevention strategies in this AiThority interview:…
Pomeroy Technologies Launches Adaptive AI Platform BanzAI™ and Revolutionary IT Service Desk…
Built to deliver results, AI platform embeds intelligence into core systems and processes across enterprises. The result? Streamlined service desks,…
The New Luware Nimbus Companion Makes AI-Driven Customer Service More Accessible
AI-driven Orchestration Layer: Harmonizing Human and Virtual Users in Microsoft Teams for Optimal Customer Journeys
Luware, a leading provider of…
The Quiet Revolution: How Small Language Models Are Winning On Speed, Security, And Cost?
Hugging Face's research from 2024 showed that more than 40% of enterprise AI deployments were based on small language models. This was a big change…
Smart Operating Procedures: Transforming Customer Service with AI-Powered Workflow Automation
IrisAgent has unveiled Smart Operating Procedures (Smart OP), a groundbreaking AI platform that lets customer service teams design and automate SOPs…
Why Voice AI Is the New Growth Engine for Enterprises
There’s a quiet revolution underway in enterprise tech — and you don’t need to look at a single screen to know it’s real. You can hear it.
Voice AI…
Synthetic Curiosity: Teaching AI To Ask Questions, Not Just Answer Them
In the past few years, artificial intelligence has come a long way and can now be relied on for everything from customer service to scientific…
AiThority Interview with Jonathan Kershaw, Director of Product Management, Vonage
Jonathan Kershaw, Director of Product Management at Vonage chats about the impact of AI on modern contact centers in this interview with…