The Quiet Revolution: How Small Language Models Are Winning On Speed, Security, And Cost?
Hugging Face's research from 2024 showed that more than 40% of enterprise AI deployments were based on small language models. This was a big change…
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Customer Service
Smart Operating Procedures: Transforming Customer Service with AI-Powered Workflow Automation
IrisAgent has unveiled Smart Operating Procedures (Smart OP), a groundbreaking AI platform that lets customer service teams design and automate SOPs…
Why Voice AI Is the New Growth Engine for Enterprises
There’s a quiet revolution underway in enterprise tech — and you don’t need to look at a single screen to know it’s real. You can hear it.
Voice AI…
Synthetic Curiosity: Teaching AI To Ask Questions, Not Just Answer Them
In the past few years, artificial intelligence has come a long way and can now be relied on for everything from customer service to scientific…
AiThority Interview with Jonathan Kershaw, Director of Product Management, Vonage
Jonathan Kershaw, Director of Product Management at Vonage chats about the impact of AI on modern contact centers in this interview with…
Revenued Releases New 2025 Survey on AI Usage Among Small Businesses
Revenued announced the release of its latest survey report, AI Usage Among Small Businesses in 2025, offering an in-depth look at how…
Mohist AI Limited Launches TranGPT, an AI Translation and TTS SaaS Platform Empowering Cross-Border…
The Hong Kong–based company introduces a multilingual AI-powered communication tool designed for e-commerce sellers, financial professionals, and…
From Prompt Engineering to Protocol Design: The Next Big Skill in Enterprise AI
You have probably heard a lot about prompt engineering. Last year, it was the big new skill everyone was talking about. We all learned how to write…
Cognigy is a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Cognigy is recognized by Gartner® as a Leader for Completeness of Vision and Ability to Execute
Cognigy, a global leader in AI-powered customer…
Cognigy and TeKnowledge Partner to Accelerate Agentic AI Adoption in the Enterprise
Cognigy, a global leader in AI-powered customer service solutions, announced a strategic partnership with TeKnowledge, a global tech services…