Mobile Orleans Parish Communication District Taps Citibot to Enhance Resident Communication and Meet… AIT News Desk Jun 16, 2021 New “Jazz” system launches today to streamline information sharing and improve customer service Citibot, the leading provider of interactive…
Analytics Sprout Social Finds Marketers Failing to Prioritize Customer Service on Social Media Platforms AiT Analyst Jun 15, 2021 Sprout Social’s 2021 Index finds that 93% of marketers say social media has accelerated competition in their industry The opportunity of social…
SaaS HiOperator Accelerates Growth Through Dallas Expansion And Amplifies Customer Service Offerings AIT News Desk Jun 9, 2021 After quadrupling revenue in 2020, the customer service company opens a new office in Dallas, Texas with plans to hire over 100 people within its…
Chatbots & Intelligent Assistants ASAPP Named A 2021 Cool Vendor In CRM Customer Service And Support By Gartner AIT News Desk Jun 4, 2021 ASAPP, Inc., the artificial intelligence research-driven company, announced that it was named a 2021 Cool Vendor in a Gartner report titled, "Cool…
Natural Language Y Meadows Launches New AI Customer Service Automation Solution AIT News Desk Jun 1, 2021 Y Meadows, a technology company dedicated to empowering customer support teams with tools to elevate the quality of their service, announces the…
Cloud Siemens Healthineers Enhances Its Order Management Process with Esker’s AI-Driven Solution AIT News Desk Jun 1, 2021 Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, announced that the…
Cloud Crescent Acquisition Corp Files Definitive Proxy in Connection with Proposed Business Combination… AIT News Desk May 21, 2021 Crescent Acquisition Corp, a publicly-traded special purpose acquisition company, filed a definitive proxy statement relating to its previously…
IT and DevOps AiThority Interview with Jonathan Brassington, EVP and Digital Customer Experience Practice Lead at… Sudipto Ghosh May 12, 2021 Hi Jonathan, please tell us about your role and the team/technology you handle at Capgemini. I lead the Digital Customer Experience (DCX) practice…
Martech Simplr’s New Conversational Commerce Suite Helps Brands Convert More Buyers and Drive Repeat… AIT News Desk May 12, 2021 With brands facing increased pressure to deliver always-on, exceptional customer service that increases revenue, Simplr's Conversational Commerce…
IT and DevOps Delta Media Tops Real Estate Technology Integration Study AIT News Desk May 5, 2021 WAV Group polls industry experts about tech systems integration Real estate technology systems that don't "talk" to each other are among the most…