Customer Service

The command center empowers customer service agents to deliver great experiences that lead to higher customer satisfaction and retention Qualtrics,…

Anthony Brenz Named CFO Artificial Intelligence Technology Solutions, Inc., announced that its wholly-owned subsidiary Robotic Assistance…

Eighty-eight percent of service professionals report that the pandemic exposed technology gaps in their jobs  New Service Cloud innovations…

iGaming leader becomes first online gaming operator in the U.S. to adopt award-winning responsible gaming program BetMGM, the mobile sports and…

Cisco's platform breaks down the silos between cybersecurity teams and systems, allowing seamless collaboration between IT and OT personnel to protect…

Innovator of Unified CRM Reveals New Insights from 500 Businesses and Tips for Reconnecting with Customers  The landscape for businesses has…

Forbes Global 2000 company taps Veeam to accelerate data backup and recovery and meet data protection compliance Veeam Software, the leader in…

Version 15 of the LiveVox platform includes improvements to agent experience, increased automation throughout the platform, and enhanced omnichannel…

One of the largest telecommunications providers in Brazil enters into unprecedented partnership with Oracle and Microsoft to digitize all applications…

Latest plug-in updates offer expanded capabilities and improved user experience Comm100, a global provider of omnichannel customer engagement…