Exchange for Experience: Just 14% Of Global Consumers Expect to Be Wowed by a Company
- Freshworks survey, conducted by Opinium, reveals complexities of global customer experience expectations
- 63% of consumers expect brands to know…
Browsing Tag
Customer Service
A&R Logistics Names Alex Buck President of Its 3PL Division
Buck Promoted After Holding Key Roles at A&R Spanning Strategy, Legal, HR, Safety and Communications
A&R Logistics, North America's…
TIAN RUIXIANG Holdings Ltd Partners With Beijing Puyuan Technology Co., Ltd. To Develop Intelligent…
TIAN RUIXIANG Holdings Ltd a China-based insurance broker, announced it has entered into a strategic cooperation agreement with Beijing Puyuan…
Neuron7.ai Emerges From Stealth Mode, Raises $4.2 Million In Seed Funding To Pioneer…
Company is part of a new class of start-ups using artificial intelligence to transform customer service
Amid the broad proliferation of devices and…
75% Of Companies Offer Support Outside Of Business Hours: Hiver Survey
For its first benchmark report, Hiver surveyed 500+ US-based support professionals to uncover the latest trends in customer service performance and…
New Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes…
Contact center professionals responding to a survey by Five9 and ICMI reported an average agent turnover rate of 58%, noting increased workload was…
Versaterm Public Safety Acquires SPIDR Tech
Versaterm Public Safety is excited to announce the acquisition of SPIDR Tech, the automated customer service software suite providing direct text…
ModSquad Wins Globee Award For Best Use Of Social Media In Customer Service
ModSquad, the global leader in on-demand CX services, won the Gold Globee Sales and Customer Service Excellence Award in the 8th Annual 2021 Customer…
Fast Growing Trees Completes Acquisition of the Planting Tree
Fast Growing Trees, a portfolio company of Summit Park, is pleased to announce the acquisition of The Planting Tree, an e-commerce direct-to-consumer…
Integral Ad Science Announces New Appointments To Board of Directors
Integral Ad Science, a global leader in digital media quality, announced that Bridgette Heller, co-founder & CEO, Shirley Proctor Puller…