Customer Service

Simplify Healthcare, a leading healthcare technology solutions provider, announced the launch of its new solution, eServiceSync. The business-rule…

NYNJA, the security-first, all-in-one communications platform for mission-critical telecommunications needs, announced that Jason Liberatore has been…

Freshworks uses VoiceBase to automate PCI Redaction to protect its customers’ sensitive data and enable quality customer experience VoiceBase, the…

Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscores how…

Digital offering will enable companies to use AI-driven chatbots to help address the wave of expected requests for information from more than 330…

Leading ServiceNow voice solution provider selected by major European energy firm to improve self-service and customer service experience 3CLogic,…

3CLogic, the leading provider of voice-enabled solutions for ServiceNow,  announced its selection by a major European energy multinational. The…

Cognigy, a global leader in Conversational AI, and Telekom, a leading telecommunications provider, announced a new partnership aimed at improving the …

ERT, a global leader in clinical end-point data solutions, announced that Bioclinica, a technological and scientific leader in clinical imaging, has…

Unbabel helps leading independent digital music distributor boost SLAs, customer satisfaction scores while scaling dramatically Unbabel, the…