Customer Service

Cisco's platform breaks down the silos between cybersecurity teams and systems, allowing seamless collaboration between IT and OT personnel to protect…

Innovator of Unified CRM Reveals New Insights from 500 Businesses and Tips for Reconnecting with Customers  The landscape for businesses has…

Forbes Global 2000 company taps Veeam to accelerate data backup and recovery and meet data protection compliance Veeam Software, the leader in…

Version 15 of the LiveVox platform includes improvements to agent experience, increased automation throughout the platform, and enhanced omnichannel…

One of the largest telecommunications providers in Brazil enters into unprecedented partnership with Oracle and Microsoft to digitize all applications…

Latest plug-in updates offer expanded capabilities and improved user experience Comm100, a global provider of omnichannel customer engagement…

Cresta for Voice is using AI to improve voice-based customer conversations and make Earthlink's award-winning customer service teams even better On…

Mapp, the international provider of cloud-based insight-led customer engagement, has been appointed by specialty home and garden decor company, Design…

New Talent Strengthens Technology, Network and Support Services Saddleback Communications, a provider of world-class, fiber-based voice and data…

Disruptive serviced apartments provider goes live on Infor HMS for luxury London property Infor announced that luxury serviced apartments provider…