Customer Service

Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider…

New BeyondTrust Remote Support integration with ServiceNow enables support desk efficiencies, faster incident response, and improved “first call”…

e-bot7, a leading provider in the field of Conversational AI, has now entered the BeNeLux and Nordic markets after the expansion into Great Britain …

Denmark Banking Industry Set to Be Disrupted by Europe’s Leading Provider of Conversational AI Boost.ai, a global leader in artificial intelligence…

Infosys to implement Oracle Utilities C2M solution to transform Customer Experience, simplify IT landscape, enhance transparency and audit controls…

Experienced Customer Success and Services Leader, Matthew Stauble, Joins Company to Lead Customer Organization; Libby Duane Adams Takes on Chief…

Khoros, a global leader in digital-first customer engagement software, announced it has partnered with Medallia (MDLA), the global leader in…

NICE's Attended Automation solution enables Swinton to redefine processes, improving customer experiences, workforce engagement and efficiency NICE…

COMET, a Framework and Metric for Automated Machine Translation Evaluation, Set to Create New Industry Standard Unbabel, the AI-powered,…

Leading global payroll provider CloudPay announced the addition of nine more core countries to its managed services solution. While some other global…