Kakapo Systems Launch SMS Queues for Unity Contact Center
Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, announced the release of SMS Queues for the …
Browsing Tag
Customer Service
Invoca Study Finds Increased Role of Website Experience and Customer Service in Big-Ticket Purchases…
8 in 10 consumers felt more confident making high-stakes purchases online when given a clear option to speak with a live agent; 1 in 3 will find a new…
CGS Commended by Frost & Sullivan for its Introduction of Augmented Reality in an Immersive…
Teamwork AR addresses businesses’ changing demands by delivering remote support, enhanced training, and more interactive sales engagement
Based on…
Blue Prism Announces Blue Prism Service Assist
Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism announced the availability of Blue Prism…
EasyVista Appoints Nancy Louisnord as Chief Marketing Officer
Award-winning ITSM thought leader brings industry experience to lead global marketing strategies
EasyVista Inc., a leading provider of enterprise…
Verizon Business to Debut Contact Center Hub
New Cloud Contact Center Service for Small and Medium Businesses
Verizon debuts Contact Center Hub, a new, cloud-based solution that will provide…
Cisco Acclaimed by Frost & Sullivan for Enhancing Email Security through Various Integrations…
The company streamlined its product development, innovation, and M&A strategies to secure clients' device and network ecosystem
Based on its…
MessageMedia Launches New Netsuite Integration With Advanced Messaging Workflows, MMS and Oneworld…
Global business messaging provider MessageMedia has announced the latest updates to its Text Messaging for NetSuite app to meet the growing demand for…
Unbabel Appoints Sophie Vu as Chief Marketing Officer
New Appointment Drives Unbabel’s Vision to Continue Global Expansion as Need for Multilingual Translation Accelerates in Customer Service
Unbabel,…
Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service
New integrations between Oracle Cloud CX and Sprinklr help marketing and customer service professionals make every customer interaction matter…
