Customer Experience Tech Spend Shifting to Enable Enterprise-Wide Approach to Customer Experience, ISG Says AIT News Desk Mar 8, 2022 Zappos, HubSpot, Lifescale Analytics, others will discuss role of data, technology and social commitment in the post-pandemic consumer experience…
Analytics New Data Reveals Enterprises Shifting Focus from Customer to Employee AIT News Desk Feb 18, 2022 Inpixon, the Indoor Intelligence company, announced the results of its annual State of Indoor Intelligence Report. Findings from the 2022 report…
Security Palo Alto Networks Appoints Helmut Reisinger To Leadership Team AIT News Desk Jan 4, 2022 Reisinger joins as CEO, EMEA and Latin America, to accelerate global growth strategy Palo Alto Networks, the global cybersecurity leader, announced…
Automation U.S. Companies Lead In Adopting Intelligent Automation To Improve Operations, Customer Service… AIT News Desk Dec 16, 2021 ISG Provider Lens™ report says automation is thriving in fast-growing U.S. IT market as enterprises address remote work, disrupted processes and…
Customer Experience Help Lightning Announces 60% New Customer Growth In 2021 AIT News Desk Dec 15, 2021 Remote visual assistance leader continues its strong growth trajectory driven by demand for its augmented reality-enabled technology; adds American…
Customer Experience Club Champion Tees Up Customer Experience Management Program With SMG AIT News Desk Dec 15, 2021 Service Management Group (SMG), a global customer, patient, employee and brand experience management partner to more than 500 brands, has announced a…
Data Management Maintaining First-Party Data: How It Goes Wrong For Businesses AIT News Desk Dec 14, 2021 Many businesses try to manage their own first-party data, and since they aren't doing it correctly, they end up harming their business over time. Sky…
Cloud TCN To Showcase Next-Generation Call Center Platform At Customer Contact Week 2021 AIT News Desk Dec 10, 2021 At the convention and expo, hosted by the International Quality and Productivity Center (IQPC), TCN will host booth presentations and live…
Cloud Cloudbakers Qwinix Appoints Matt Kestian To CEO; Google Cloud Premier Partner Taps Google Executive… AIT News Desk Dec 10, 2021 Cloudbakers Qwinix, a Google Cloud Premier Partner, announces the appointment of Matt Kestian to CEO. An experienced leader in the high-tech industry,…
SaaS SturdyAI Welcomes Two Key Hires To Accelerate Growth Of AI-Powered Customer Intelligence Solutions AIT News Desk Dec 7, 2021 SturdyAI, a leading developer of AI-powered Customer Intelligence Solutions that create more engaging, profitable, and successful customer…