digital channels

Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting complexity and…

Hi Scott, welcome to our interview series. How have customer experience management benchmarks evolved during the pandemic?  Effective content…

Koala, an industry-leading platform that unites the customer experience across multiple digital channels, both on-premise and off-premise, with a…

Today, businesses are facing serious challenges in maintaining data quality and access to tools and technologies to support the changing customer…

Theorem, a full-scale flexible digital media and marketing services provider and LinkedIn Marketing Partner, is expanding its LinkedIn offering.…

Enable.us, a no-code platform for B2B marketing and sales teams to create personalized virtual sales rooms for their buyers, has raised $4.5M in…

Orbit Group, the leading provider of social housing in the UK has selected Adoreboard to help prioritise improvements to digital customer experience…

SlashNext, the leader in SaaS-based spear-phishing and human hacking defense across digital channels and apps, announced it raised $26 million in…

Built on Kore.ai’s Enterprise-Grade No-code Platform, SmartAssist Accurately Responds to Sophisticated Conversations Across Voice or Digital Channels…

New board members bring deep digital marketing insight and experience using data and technology to drive meaningful consumer engagement and growth…