Genesys

New Integration for Genesys PureCloud Enables Businesses to Offer the Best of Human Empathy and Automation in Customer Service The use of…

Western Governors University Improves Response Times by 20% with 80% of Calls Answered Within 30 Seconds Western Governors University (WGU), a…

Genesys AppFoundry Partner Offers Seamless Integration Between Its DaVinci Platform and Genesys Purecloud AMC Technology, a leading Computer…

Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial…

Genesys Surveyed 1,304 American Employers and Employees on Upskilling Workers Through Training with AI, (Ro)Bots and AR/VR It should come as no…

Avaya Displacements Drive 143% Increase in Genesys Cloud Sales Genesys, the global leader in omnichannel customer experience and contact center…

Single-Click App Installations Enable Businesses to Accelerate Time-To-Value of Their Genesys Customer Experience Software Genesys, the global…

Cyara Accelerator for Genesys Purecloud Cuts On-Prem to Cloud Migration Time in Half and Assures Post-Migration Customer Experience Cyara has…

Multi-Country Surveys Sponsored by Genesys Asked 5,310 Employers and Employees Their Opinions on AI Ethics Policies, Potential Misuse, Liability and…

Genesys Contrasts Key Findings from Separate Employer and Employee Opinion Surveys Artificial Intelligence (AI) is moving full steam ahead in…