Pointillist Launches Customer Journey Analytics and Orchestration Platform
Pointillist’s AI-driven software combines with the Genesys customer experience and contact center solutions to enable companies to improve customer…
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Genesys
Daily AI Roundup: The 5 Coolest Things On Earth Today
AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in AI,…
Genesys Honors Eight Companies for Customer Experience Impact and Excellence
Genesys Customer Experience Innovation Awards recognize companies from around the globe for their innovation and transformational customer…
Bandwidth Announces Duet(SM) for Microsoft Teams: A Comprehensive Solution for Direct Routing
Enterprises deploying Teams can now accelerate their telephony migration while meeting complex 911 regulations through a single, software-centric…
New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration
Genesys deepens partnership with Microsoft to help enterprise contact centers improve employee and customer experiences
Genesys, a global leader in…
ON24 Adds Silicon Valley Veteran Denise Persson to Its Board of Directors
Snowflake CMO brings track record of rapid SaaS revenue growth to the company
ON24, the technology leader helping businesses innovate their…
Genesys Names Marylou Maco New Head of Global Sales and Field Operations
Genesys, the global leader in cloud customer experience and contact center solutions, has appointed technology sales veteran Marylou Maco as its new…
Survey Shows Banks, Healthcare Providers Remain Most Trusted by Consumers, Despite Lack of…
91% of respondents to Genesys-sponsored customer experience survey are concerned about data abuse, with social media companies considered least…
Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer…
71% in multi-country survey notice more personalization in customer experiences thanks to technology
It's a more efficient but somewhat impersonal…
Daily AI Roundup: The Coolest Things on Earth Today
Today’s Daily AI Roundup covers the latest Artificial Intelligence announcements on AI capabilities, AI mobility products, Robotic Service, Technology…