Genesys Named a Leader in the Gartner 2020 Magic Quadrant for Contact Center as a Service
Cloud Customer Experience Provider Recognized as a Leader in Worldwide Report
Genesys, the global leader in cloud customer experience and contact…
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Genesys
Synamedia Appoints Paul Segre as CEO
Synamedia, the world's largest independent video software provider, announced the appointment of proven tech business leader Paul Segre as CEO, with…
Tenfold Launches Next Generation CTI with Support for Einstein Call Coaching on Salesforce…
Tenfold helps unlock the powerful capabilities of Einstein Call Coaching for customers looking to increase sales effectiveness and efficiency while…
Call Journey Releases Further Updates to Its Market-Leading Speech Analytics Solution – Continues to…
The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian…
Genesys Names New CFO to Drive Next Phase of Rapid Growth
Finance executive Brian Swartz joins customer experience leader to propel cloud business forward
Genesys, the global leader in cloud customer…
Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences
Genesys Cloud integrates with Adobe Experience Platform’s Real-Time Customer Profiles to improve personalization, drive higher sales conversion rates…
Daily AI Roundup: The 5 Coolest Things On Earth Today
AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …
Genesys Partners With Infosys to Accelerate Its Strategic Transformation Journey
Five-year partnership with Genesys enables both companies to develop and deploy innovation and best-in-class solutions in the CX market
Infosys, a…
Daily AI Roundup: The 5 Coolest Things On Earth Today
AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …
Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centers
Broad multivendor ecosystem of leading cloud platforms, technology providers and system integrator resellers gives enterprises greater control and…