Genesys

The combination is set to advance its Experience as a Service vision and deliver the next frontier of digital customer experience Genesys, a global…

1 in 6 people confess to having called customer service just to talk to someone; study finds increased interactions with customer service tied to…

- New bookings growth up nearly 130 percent for Genesys Cloud and more than 70 percent for Genesys Engage Cloud and Subscription year over year;…

Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents Mindsay’s customer service automation…

Battles to lead audit committee; company adds new chief accounting officer Sharon Virag Genesys, a global leader in cloud customer experience and…

Global cloud contact center leader teams with the GigCX platform trailblazer to usher in the era of brand-advocate powered customer service Genesys,…

Digital offering will enable companies to use AI-driven chatbots to help address the wave of expected requests for information from more than 330…

Gong, the revenue intelligence platform leveraging artificial intelligence to transform revenue teams, announced the launch of its Complete Coaching…

New Genesys Digital business unit led by Barry O’Sullivan builds on the company’s leadership in customer experience and AI Genesys, a global leader…

Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology…