Genesys

Genesys enables contact centers to achieve greater productivity and customer engagement Based on its recent analysis of the Latin American &…

Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and…

Customer experience industry’s most comprehensive pricing model offers plans starting at just $0.68 USD per user, per hour Genesys, the global…

Genesys Engage on Microsoft Azure Is a New Trusted and Secure Cloud Offering Built to Ease the Transition to the Cloud for Large Enterprises…

Rapid innovation, lightning-fast deployments and infinite scale solidifies Genesys Cloud as the world’s leading public cloud contact center platform…

New Integration for Genesys PureCloud Enables Businesses to Offer the Best of Human Empathy and Automation in Customer Service The use of…

Western Governors University Improves Response Times by 20% with 80% of Calls Answered Within 30 Seconds Western Governors University (WGU), a…

Genesys AppFoundry Partner Offers Seamless Integration Between Its DaVinci Platform and Genesys Purecloud AMC Technology, a leading Computer…

Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial…

Genesys Surveyed 1,304 American Employers and Employees on Upskilling Workers Through Training with AI, (Ro)Bots and AR/VR It should come as no…