Genesys

Opinion Survey from Genesys Flags Manufacturing, Retail, Telemarketing and Data Entry Positions as Most Likely to Be Impacted by AI A new …

Government Agencies Can Now Procure Industry-Leading Customer Experience Solutions for Artificial Intelligence, Chat and Voice Bots, Speech…

Genesys Survey Results Challenge Common Assumptions About AI Job Displacement Fears Despite recent doom-and-gloom anecdotal reporting, a…

New Native and Third-Party AI Orchestration Optimizes Customer Journeys from Marketing to Sales to Service, Enables Businesses to Achieve 40-60%…

Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a global leader in …

Saga builds insurance, travel, personal finance and healthcare services around the needs of customers 50 years and older. One of the most…

Sumo Logic and Amazon Web Services Build on Existing Relationship to Help Organizations Like The Pokemon Company Int. Get Deeper Operational and…

New MIT Technology Review Insights Report Sponsored by Genesys Finds Global Brands Using AI Benefit from Increased Efficiency, Greater Brand Loyalty,…

Winter Innovations Include Hundreds of Features and Services Grounded in AI and Automation for Better Customer Experience and Increased Employee…

When It Comes to Getting the Best Customer Service, New Genesys Study Shows 75% of Consumers Say a Human Is Needed While 76% Turn to Digital…