Inter Mountain Cable Enhances Broadband Analytics With Expanded OpenVault Solution Suite
SaaS solution improves usage visibility and increases UX.
OpenVault, a global provider of industry analytics and SaaS technology solutions for broadband operators, announced an expansion of its relationship with Inter Mountain Cable, a leading provider of high-speed internet, digital TV, telephone and commercial services.
Under the expansion agreement, Inter Mountain Cable will leverage OpenVault’s 100 percent cloud-based Marketing Dashboard, not only to better understand subscriber broadband usage behavior and needs, but also to use that data to help identify power users and other subscribers who would benefit from higher speed plans, resulting in an overall enhanced customer experience.
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“OpenVault’s expanded solution suite provides deeper insight into our customers’ habits and usage, which enables us to offer innovative products and right-sized plans that increase ARPU and customer satisfaction,” said James Campbell, Inter Mountain Cable CFO.
“As we continue to work together, OpenVault’s tools will help us to truly understand trends in usage that can help us to continue to hone our packages to align subscribers’ broadband packages and their usage,” said Heath Wiley, Director of Marketing.
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“Inter Mountain Cable’s commitment to delivery of high quality service has created a comprehensive offering that is based on speed and reliability,” said Josh Barstow, OpenVault’s Chief Revenue Officer. “We look forward to continuing and expanding our partnership with them to forecast usage trends, provide responsive product marketing, and drive revenue.”