Conduent CXNow Customer Experience Solution Incorporates AI Capabilities With Rapid Deployment and Easy Scalability

Conduent Incorporated , a global technology-led business solutions and services company, announced Conduent CXNow, a digital Customer Experience-as-a-Service offering for commercial and government clients. The solution is designed for mid- to large-sized businesses and state, local and federal government agencies to quickly deploy customer experience management. CXNow leverages artificial intelligence (AI) to provide chatbots, sentiment analysis and predictive engagement.

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“Companies understand the benefits of high-caliber customer experiences, but many are challenged to implement solutions because of scale, investment or implementation risks. CXNow’s cloud-based solution is flexible and scalable to meet the needs of a broad range of industries,” said Cliff Skelton, Conduent President and Chief Executive Officer. “Conduent enables 1.3 billion customer service interactions annually, drawing on our 30-year experience to help our clients achieve their business goals through people, processes and advanced technology, including AI.”

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CXNow is a holistic, flexible customer experience solution that combines CX expertise with cloud-based contact services technology embedded with AI. CXNow enables personalized omnichannel experiences that customers and constituents expect. CXNow seamlessly bundles:

• People: Conduent has been frequently recognized for hiring, training and managing multi-skilled and multilingual associates by industry analysts.
• Processes: Conduent uses analytics and insights to help businesses and agencies improve customer experience, drive efficiency and strategically deploy their workforce.
• Advanced Technology: Conduent’s cloud-based technology stack is built on a fully integrated secure platform incorporating conversational AI, sentiment analysis and predictive engagement to improve business outcomes.

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Conduent is a strategic advisor and partner to a broad base of Fortune 100 and government clients with its industry leading customer experience solutions.

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