Bright Pattern Announces Partnership with Visual Contact to Power Digital Transformation for Contact Centers in Latin America

Bright Pattern partners with Visual Contact to deliver a modern, cloud-based contact center solution that is powerful yet easy to use and customize to meet unique business needs

Bright Pattern, the leading innovator in enterprise contact center software, announces its partnership with Visual Contact, a leading technology integrator, to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with Visual Contact professional services provides the most innovative and effortless omnichannel solution to midsize and enterprise companies.

Visual Contact provides customer experience solutions and applies CX best practices to leading clients from industries including BPO’s, service, banking, real estate, and collection. Visual Contacts’s clients are innovative companies such as DIRECTV Latin America, BAC Credomatic, and the Ministry of International Affairs in Colombia.

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“The world changed in 2020. Traditional legacy contact centers became insufficient in the face of unexpected growth and changing communication needs between companies and their customers,” said Pedro Cano, CEO of Visual Contact. “Bright Pattern is a company with a world-class vision. They are aligned with us in terms of innovation, flexibility, simplicity, and providing a high quality customer experience that contact centers require in the new digital reality. Bright Pattern fits our needs as a technology provider and supports the success of our clients with their digital transformation.”

“With so many vendors in the customer service space, innovation is the key to success, and Visual Contact continues to embrace it at every turn,” said Michael McCloskey, CEO of Bright Pattern. “Visual Contact provides some of the most dedicated services and has created a team of contact center professionals that are there to ensure your environment is set up to meet specific business needs. We are looking forward to a long and successful relationship.”

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Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the simplest and most powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized to have the best ROI and quickest time to deploy of all cloud call center providers. Bright Pattern was recently recognized by Ovum as a Market Challenger, by Omdia for best platform functionality, by Frost & Sullivan as a top-performing vendor, and by Gartner as a leader in the Call Center FrontRunners Quadrant.

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