CXone recognized for innovation in seamless omnichannel customer experiences
NICE inContact announced that CXone, the world’s #1 cloud customer experience platform, was named a winner in the 2020 BIG Innovation Awards presented by the Business Intelligence Group. The 2020 BIG Innovation Awards recognizes organizations and individuals driving innovation and bringing new ideas and experiences to life across a multitude of fields.
In today’s experience economy, consumers effortlessly navigate a wide range of digital channels and increasingly expect the businesses to do so as well, according to the latest NICE inContact CX Transformation Benchmark study. From text to chat to private social message, NICE inContact CXone enables businesses to not only offer a diverse range of digital channels, but ensures that customers and agents alike can move between them seamlessly.
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“There’s a direct link between positive business outcomes and the experience you provide your customers,” said Paul Jarman, NICE inContact CEO. “As modern customers rely on digital communications, businesses need to mirror that fluid communications and support experience. CXone’s cloud contact center platform provides a scalable, business-ready solution with digital-first omnichannel functionality. NICE inContact continuously strives to perfect how exceptional customer experiences are delivered, and this honor from the Business Intelligence Group shows we’re meeting that goal.”
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NICE inContact CXone delivers the world’s most comprehensive digital-first omnichannel offeringin the Contact Center as a Service (CCaaS) market. With digital-first omnichannel, CXone now makes it possible for global organizations of all sizes to reach more customers using voice and a vast range of digital channels such as SMS text, Facebook Messenger, Twitter, or WhatsApp – all unified on the CXone cloud customer experience platform.
“Innovation has become a major theme for organizations across virtually all industries and this year’s winners are a testament to the creativity, passion and perseverance of individuals worldwide,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring NICE inContact as they are leading by example and making real progress on improving the customer experience provided by so many organizations.”
Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.
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