Advanced capabilities in Explore Enterprise will allow businesses to use customer service data to inform decisions across support, sales, product and more
Zendesk, Inc. announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As global ticket volume reaches record highs, leaders can use Explore Enterprise to share relevant insights instantly with other teams and departments, helping them make faster decisions to improve their entire customer experience.
Marketing Technology News: NAB Show Launches NAB Amplify, Serving Global Media and Entertainment Community
“Customers are seeking more support from businesses than ever before, which is putting increased pressure on CX leaders and their teams,” said Shawna Wolverton, EVP of Product, Zendesk. “With Explore Enterprise, Zendesk gives companies the ability to analyze data in order to have a clear view of customer trends they are seeing across our Support and Sales Suites. These comprehensive insights allow businesses to quickly address emerging challenges and opportunities not just in customer service, but throughout their entire business.”
Marketing Technology News: Searchmetrics Makes Two Senior Appointments to Accelerate Innovation and Growth
Zendesk customers such as Mailchimp are already benefiting from using Explore’s reporting analytics to understand trends in over 30,000 tickets a month. “It’s about understanding our data as a whole, and being able to look at the big picture,” said Spencer Caratti, Senior Director of Customer Support at Mailchimp. “We’re able to take that cumulative voice of the customer and distill that down to figure out what needs to be prioritized and make meaningful fixes that happen.”
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships.
Marketing Technology News: Limitless Provides Sun Basket with Innovative Gig ‘Customer on Customer’ Support
Comments are closed, but trackbacks and pingbacks are open.