TELEO Capital Management, LLC has announced the acquisition of The Plum Group, Inc, a recognized leader in AI driven voice-based customer interaction technology, by its existing portfolio company, Sharpen Technologies Inc. (“SharpenCX”). SharpenCX is an all-in-one unified contact center platform.
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Headquartered in Boston, Massachusetts, Plum Voice is dedicated to enhancing business communication by offering AI-powered programmable communications, including advanced Interactive Voice Response (IVR) systems and conversational AI.
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The integration of Plum Voice’s wide range of telecom, conversational AI, and dialog management technologies will help empower Sharpen’s customer base with more powerful solutions.
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“This strategic move strengthens Sharpen’s progress in building the Contact Center of Tomorrow. The combined technology has been adopted by organizations across various industries to improve customer service, increase efficiency, and drive digital transformation,” stated TELEO Capital.
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