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Customer Experience
Moogsoft And Alesia Labs Team Up To Offer Greater Observability Features
AI Observability solution looks to Moogsoft to expand AIOps capabilities
Moogsoft, the AIOps pioneer and observability leader, announced its…
Allbound Welcomes Genesis Lee As New VP Of Customer Success
Lee brings over 14 years of experience building and leading
Allbound, a world leader in partner relationship management
technology, is adding to its…
ActiveCampaign Helps Customers Kick off the New Year with Additional Growth Accelerator Apps
Leading Customer Experience Automation company continues commitment to customer success by offering access to best-of-breed technology integrations…
New Benchmark Research From Incisiv And Genesys Only 15% Of Retailers Offer A Differentiating…
While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry…
NICE Named Market Share Leader In Workforce Optimization
DMG Consulting’s in-depth analysis reveals NICE is the market share leader of WFO, interaction analytics, WFM, quality management and recording…
Harte Hanks Hires Don Aicklen as Senior Vice President of Sales & Marketing
Harte Hanks, a leading global customer experience company, announced today that Don Aicklen is returning to Harte Hanks to lead the Company's…
Adyen Launches Android POS Terminals
Adyen, the global payments platform of choice for many of the world's leading companies, announced the launch of mobile Android point of sale (POS)…
Avantive Solutions Selects Hitachi Solutions America To Optimize Customer Experience With Advanced…
Avantive Solutions, a global technology and business process outsourcer (BPO) specializing in innovative customer experience (CX), strategic sales,…
DMS Leaders Share Insights On The Future Of Data & Consumer Experiences During 2022 Lead…
Industry experts CTO Jason Rudolph, CMO Kathy Bryan & Director of Social Media Lauren Konopelski take the stage
Digital Media Solutions, Inc.(DMS…
Mister Car Wash Opens New Location In Kemah, Texas
Continues Rapid Growth in the Houston Area
Marks the 17th New Build Opening in 2021
Mister Car Wash, Inc., the nation's leading car wash brand,…