Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market

Observe.AI, the leader in AI-powered speech analytics and quality management for voice customer service, announced that it has partnered with Telarus, the largest U.S.-based technology services distributor (master agent). Observe.AI Voice AI platform will be the first of its kind in Telarus’ portfolio of suppliers. With Observe.AI, top brands can unlock conversational insights across 100% of their calls and coach agents to improve the customer experience.

“Legacy speech analytics systems fail to meet today’s demands because they’re disconnected from agent coaching and training, take months to implement, and offer historically low transcription accuracies”

“Legacy speech analytics systems fail to meet today’s demands because they’re disconnected from agent coaching and training, take months to implement, and offer historically low transcription accuracies,” said Swapnil Jain, CEO and co-founder of Observe.AI. “Our Telarus partnership allows top brands to immediately change agent behavior by analyzing 100% of calls with the best possible accuracy in contact center environments and completely automate some parts of the evaluation process.”

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Thousands of global contact center agents are coached with Observe.AI, which provides a detailed look at how top agents structure calls so those tactics can be replicated.

“With transcription accuracy of over 80% and an average onboarding time of three to four weeks, Observe.AI is paving the way for a faster, more accurate solution that will revolutionize the way contact centers do business,” said Brandon Knight, VP of Business Development – CCaaS at Telarus.

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