Brand Engagement Network (“BEN”), an emerging provider of personalized customer engagement AI, announced that its AI Assistants are available for multiple automotive and healthcare use cases. Each AI Assistant is a multimodal conversational AI tailored for a specific intended purpose. The AI Assistants are designed to assist customers, patients, and professionals and to provide improved customer service and patient interaction through human-like AI experiences. The AI Assistants are available in app, on the web and can be deployed through life-size kiosks in both automotive and healthcare settings, to provide a seamless experience from the web to the floor.
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Automotive Assistants include:
- Customer Service Assistant: BEN is seeking to transform the automotive dealership industry in partnership with Automotive Financial Group, Inc. (“AFG”) and integrating its AI Assistants into automotive call centers to streamline processes and delivering tailored customer experiences seeking to ensure both customer satisfaction and retention with every interaction. BEN’s focus is enabling its AI Assistants to complete tasks and do more than traditional phone system automation technologies do.
- Website Sales Assistant: BEN’s human-like AI web assistant is designed to elevate the digital car buying experience by seamlessly guiding potential customers from initial inquiry to final sale. With the power to understand and adapt to customer preferences and complete tasks, we believe BEN’s AI Assistants are an invaluable tool for dealerships aiming to sell more cars and drive revenue growth in the competitive automotive marketplace.
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Healthcare Assistants include:
- Adherence Assistant: The technology will offer educational assistance to pharmacy customers regarding newly prescribed or existing medications on relevant considerations, such as methods of administration, among other things. BEN’s AI Assistants aim to help consumers understand key information about the medications they are prescribed by providing an opportunity to have a personal, private conversation.
- Medical Professional Assistant: The solution will serve as a healthcare professional assistant that can deliver insights reflective of the latest research and medical system specific protocols for medical professionals. The technology will engage directly with medical professionals through various devices to provide insights based on an ingested dataset that BEN believes will be able to help medical professionals achieve their patient care goals.
Michael Zacharski, Chief Executive Officer of BEN, said:
“There’s a growing interest in both the automotive and healthcare sector to deliver an outstanding customer experience and new advancements in conversational AI empower us to provide what we believe is a unique resource for a private human-like interaction that consumers value. The BEN AI Assistant goes beyond customer experience, serving as a direct resource to front-line teams and assists them with their day-to-day tasks. We’re excited to have our AI Assistants engaging with customers and employees in-market and look forward to continuing to capitalize on the momentum we’re seeing.”
Wright Brewer, Chief Executive Officer, President and Founder of Automotive Financial Group, Inc said:
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“AFG has been enabling automotive manufacturers and dealerships through technology since its inception and we understand the challenges that manufacturers and dealerships face maintaining margins amidst increasing operational costs and rising numbers of service requests. We knew that AI would be a huge opportunity for this market ahead and BEN was the right partner to help us overcome those mounting challenges. AI Assistants can increase revenues and increase customer satisfaction by ensuring a consistent road to both sales and service. Together, we’re ensuring that customers receive unparalleled service and support along their entire journey – with customized, data-driven servicing to end customers and dealership staff. We’re proud to be a BEN partner and look forward to what’s ahead.”
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